Offering a high speed support and service by controlling inquiry information centrally and dealing with customers precisely
- Improving customer satisfaction by unified management of multichannel support
- Decreasing inquiries and improving convenience for customers by making inquiries into FAQ
- Order center business are done in collaboration with EC BackStage
Managing multichannel support centrally
- Customer support has to correspond to various inquiry forms such as telephone, web, email, fax, and chat. E-Support can manage all forms of inquiries, which enables high-speed, precise communication with the end-user.
Focusing on ROI and Customer Satisfaction
- Inquiries from the end-users will be automatically sent to the operators. By this, we can achieve high performance, high ROI call center with limited human resources, and also enable one-to-one communication with the customers.
- Efficient support management with the re-distributing function and balancing function as key points of the system.